Hi @kailovi Indeed, I could not understand fully what the issue is. I suggest you getting in touch with customer service or you can send me a private message. I will be happy to help you. In the meantime, please read through the very well put message of @Yorkie Have a lovely day! The issue was pretty much that I assumed that things would be better linked and the whole thing would work more seamlessly. As I accepted that everything will be a bit clunky, and not to expect my account reflect in any way my pass, I think I got the gist of it.Yorkies explanation was quite thorough, and I’m only wondering, why isn’t there this sort of “for dummies” version on the site, or did I miss it? Clearly explaining all the steps and the lingo would be necessary, since there are parts that use the word “ticket” about the reservation (and vice versa), and also that “printing” apparently isn’t necessary even though it would say so in the reservation/ticket. There’s just a lot of mismatching info and
What remains pretty unclear in your story is IF BOTH passes are already-or not yet-activated, and IF yes, I assume on your friends fone? THis has to be done with the details sent in the confirmation mail after you bought the passes. The general advice on this forum is always to not do that before-as late as possible-many unforeseen things may happen. You also seem to confuse the pass itself=the ticket, and, only if needed (on VR can even do without) a RES. These RES are fully separate from the pass itself and can be held also as print or on other fones-often they will not even be checked. This probably explains your last hurrah! find. In THAT case: ONLY customer service can move it from 1 device to another. So you have to contact them-and they only work mo-fr office hrs (Mid-EUR time), no holidays. Neither of the passes are yet activated, as per instructions. We followed all the instructions, so either we’re really dumb or the instructions are very unclear and unhelpful.I know the tic
Please, don’t reply with the same answers about reservations. I need my pass under my account since we will not travel the same route in the end. That is only necessary though if you want to book reservations via Interrail, or check availability of pass holder seats. How come? I do need to show my pass and my trips and tickets when I’m not with my friend, but I cannot do that as I do not have my pass?And I’ve done all the steps you mentioned in your first reply before. It does not link to my pass, I cannot see any of the trips my friend has already gotten us (they bought everything for two, added my name and pass so the problem shouldn’t be there). Is this system just this dumb and broken or what is the issue?Some progress; just to try, I added a trip I wanted (a night train, a must seat reservation) on the Rail Planner, and suddenly I could buy a ticket for that trip with my Account on my computer. However, now I have the e-ticket in my email, but it’s not in my account s
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