Hi, then I advise you to send your request to Customer Service, directly, here. You can delete all your travel days to cancel the activation of your Passes. Yes, I already did. I have to wait then I think, thank you! Now I now that the activation can be cancelled when al travel days al deleted :)
Hi, you will be able to get a 100% refund with the Plus upgrade. The correct link is this one. It explains the steps you will need to follow to request your refund. Thanks for your fast reply! But when I follow the steps, I get this page below, so I can't cancel or ask for refund in my account for the mobile passes. I read that a refund is only available before the mobile passes are activated, that means before the first day of travelling (and that's tomorrow). Can you please inform me how I can ask for the refund?
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