Today I've experienced the same problem and did have to pay a fine. Although the trip was correctly added to my pass, the scanning resulted in an error-message on the screen of the controller. The information on the bottom unfortunately was not enough for the validation. Did someone manage to get back the money from the fine? Keep all tickets/paper evidence and claim back via customer support, as mentioned in the FAQ. Which country/which operator was this? Yes, will do! This was France, SNCF
No I guess you wanted to ask if I had this problem only in switzerland: Also in France they all got some problem when they scanned my pass. (They didnt tell me what was the issue, just, asked me to scroll down on my app to see the human readable ticket information, and then they were fine with that) There were more people who had a problem in France, some of whom even had to pay a fine. @Nanja, this does sound like certain operators (SBB? SNCF?) may have a problem in their software. If that is the case, then I propose a "Known issues” page on the Interrail/Eurail websites to explain these problems and where workarounds (if any) and expected fix dates (if known) are mentioned. What do you think? Today I've experienced the same problem and did have to pay a fine. Although the trip was correctly added to my pass, the scanning resulted in an error-message on the screen of the controller. The information on the bottom unfortunately was not enough for the validation.Did someone man
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