@rvdborgt Forgot to mention too - I did indeed ask for the 4 pass numbers directly when I sent my last message to customer support. Still waiting for them to respond back to me though.
Still waiting for customer support to respond back, but I am in a hurry as I would like to travel tomorrow morning. Ask them for your pass number. That's all you need, really. It is normally also visible in the Order Overview. You can activate the pass with the pass number and your last name. That’s the problem - the pass number (for each of the 4 passengers I ordered for) shows up as empty on my account page / Order Overview as well. The only number that’s filled out on that page is my order number.Is it possible that there was an error when my order was initially processed? I see a field for “Passport or ID number” and “Phone Number”, but I don’t remember ever having to fill that out when placing my order. Also, I tried to go back to a previous step when placing my order initially, which made the page try to load for a long time, until I refreshed the page. I’m wondering if there was some error in the Eurail ordering system which caused my order to not fully process, but sti
Ulrich did you ever get your issue resolved and get your confirmation email or passes? I am running into the same issue as you where the invoice confirms I paid for my passes, but the order status in my account also says “components.orderState”. I contacted customer support and they said they re-sent my confirmation email, but I again did not receive anything.Still waiting for customer support to respond back, but I am in a hurry as I would like to travel tomorrow morning.
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