Replies posted by Bowsie Belle

8 Replies

Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Thank you for your support, I will do. I'm still processing the shockingly rude, slippery tactics by SNCF who showed zero concern for the wellbeing of a stranded customer, sending me back and forth across Paris between Gare du Nord and Montparnasse and back again on the promise of a hotel for the night that they had no intention of providing, instead shouting at me and telling me to leave. How do these people keep their jobs??? That, combined with the punitive refusal of Eurostar's baby-faced, imbecilic managers at gare du Nord to allow me to board a train, due to a pet worming cert that's 1 hour out of date....what a circus 🎪🤡...and an expensive one!! 💰💰💰All the legislation references are great, and will come in useful...thanks again all, so glad to me home!! 🏠 ❤️🐾

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Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Hi All, I finally got back, and have never been more glad to be home, only 2.5 days late and more than £500 out of pocket. SNCF were worse than useless and Eurostar little better, each shifting the responsibility of looking after the customer onto someone else...now I'll see if I can get any refunds. 

26
Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Thanks all. Well, the latest is that I got to Montparnasse, having come from SNCF at gare du Nord where I left all my luggage. Thank goodness and I'm glad I did as the manager at Montparnasse was so rude, unhelpful and refused to honour the supposed hotel that is been told has been booked. He shouted at me and spoke over me in aggressively in French (my French is ok but he spoke loudly and very fast and I didn't understand everything). I asked him to repeat his points so I could understand, and he then said that he was ending all conversation with me, that I'd had a hotel last night and it was gare du Nord's responsibility to look after me. And with that he walked off. By then I realised there was no point wasting yet more time and energy. So, I headed back to gare du Nord, by which time the SNCF office was closed. I think they sent me there deliberately to get me off their case and pass the buck. I took my stuff and booked into the same hotel I was in last night. What a day, and I'm s

26
Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Thanks thibcabe, much appreciated. It says at the top, in this forum that this case is 'solved', I wonder why...I will keep all receipts and claim and thanks to everyone who has posted with links to consumer rights! 🐾💚

26
Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Hi all, so thanks for your thoughts. An update - this morning, I presented myself at Eurostar with my dog and baggage, and they checked my docs to go on the next train, as they had room. Then the Eurostar woman comes back and says, sorry, your dog's tapeworm treatment is 1 hour out of date, ie, the vet on Spain gave it to him and stamped his passport on Tuesday, it's now Sunday. Border control says that dogs have to get tapeworm treatment no more than 5 days and no less than 24 hours in advance of travel. I kid you not, she wouldn't let me on the train and said "you should have thought of that before you travelled". I was stunned, not especially at her acting to the letter of the law, (though surely, 1 hour too late for a tapeworm tablet??) to the actual minute (anyone get stranded by PCR tests?), but at her attitude. She seemed unconcerned, even irritated at me and there was I stranded, with a dog, in Paris, nowhere to stay, no way of getting home. That, I found appalling. I asked to

26
Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Thanks so much everyone. So, I arrived in Paris and waited for around an hour at SNCf HQ at Montparnasse, with lots of other people who has missed trains. I gave them my SNCf my booking ref and they have booked me a hotel near gare du Nord for the night, and also have me an onwards pass to present at Eurostar in the morning. So, fingers crossed I will get a train to London tomorrow morning. Re. paying for the hotel at latour de carol last night, taxi fares etc, I'll let you know how I let on claiming compensation for that. They also gave everyone a 'lunchbox' at Montparnasse, including water, a salad, pretzels, a crunchy bar and juice. Something to stave off hunger but I'll still need a meal tonight, so who knows if I'll be able to claim for that. I'll try. Will let you all know how I get on. Thank you so much everyone for the support and advice X 🙏 🇪🇸🐾 🇫🇷 🚂 🇬🇧 💚

26
Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Thanks. I've just arrived in Montparnasse and have now missed the last Eurostar tonight so I guess I'll stay in Paris and try Eurostar in the morning. Does it matter if pass fares aren't available? Do you think they will just put me on a train to London? That would be nice! 

26
Bowsie Belle
1 year ago
Bowsie Belle
Bowsie BelleRight on track
asked in Ask the community

Missed Eurostar Paris to London due to SNCF cancellation

Thanks Angelo!..I hope so. I am wondering what time the Eurostar staff leave Gare du Nord..last train to London today is 8.13pm. I can get there for around 8.30-8.45om even to ask what to do, but not sure if anyone will be there!

26
Bowsie Belle
1 year ago
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