Hello, thank u for your response, I have send an email via the Chatbot of the website but I have to wait a few more days to have an answer apparently (up to 7 days).
Hello, I have the same problem than Amalia, I want to get refunded because my travel planning has changed but on the website it says I'm not eligible for refund… How can I contact a real person in the Customer Service I always end up speaking to bots...?
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