Actually the issue was when I bought the two passes together, the email that I received was wrong - the PNR number was swapped between the two travelers. So annoying that I spent over 3 days trying to make it work. response from real Europe and eurail is horrible. You send a note and you wait for 2 days to get a response with a link to faq which is useless. note to folks here, DO NOT buy mobile pass. Go to a station and buy a paper pass there.
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