Really pleased I could help, this was a learning curve for me too, Thank you for you message of thanks, means a lot as I was wondering and hoping you got sorted, hopefully it can help people with the issue in the future having the same issue seeing the post and the phone number. Hope you have a great trip as well
That's the same number, so you are doing way better than I did !
customerservice@interrail.euSorry was the above email,and the phone number was (from the UK)0032 28019010
Hi I have managed to resolve it, but I did it the hard way, you are correct you cannot do it on the website, I spent over an hour and a half on the phone to Thalys , waiting for someone to answer and this is a premium rate phone number ! Eventually they answered and said I needed to call another number Belgian railways , they gave me the number, the conversation took less than a minute but I waited so long and at considerable cost ! The Belgian railway number answered in about 20 minutes and they exchanged my tickets free of charge.There was an easier way, if you email support@interrail.eu they will respond within 24 hours and will do this for you once only.In my panic I emailed them and just as I managed to get my tickets exchanged they got back to me asking for train details and passenger names, if you can that would be the way to go. They also asked me how I exchanged my tickets for their own info, whether it was by phone or was it possible on Thalys website (No it is not because we
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