To close out this topic, I’m pleased to say that Mijaila at Customer Service was very helpful and arranged replacement passes which we’ve now received. Thanks to you all on here for your support!
Thanks that’s reassuring! No I’m afraid this is an interrail issue as we have been sent someone else’s passes. Anyway really appreciate your replies.
Thanks for your reply. Did I make a mistake in buying through the interrail.eu site rather than myinterrail.co.uk? Is there any difference?
Further to this, the PostNL tracking number I was given was not the same as the tracking number on the package I received (with the other person’s passes) The tracking number in my confirmation email is for a package that has gone to India (I am in UK)!I have had one response from customer support now, but no sign of resolution yet. Feeling I’m living in a parallel universe here especially since realising about the different tracking numbers. Meanwhile continuing to book seats and accommodation as travelling around Xmas and New Year. Can anyone reassure me that this will get sorted. Thanks very much for your help.
Many thanks. I will do that.
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