I tried everything what me occurred including 0049 or only 49 or +49 or ++49. I tried with blanks and without blanks, … Nothing worked.
I just tried to fill in the form of the SNCF mediator. After explaing in detail my case, I had to give my contact data including a phone number. Whatever I filled in on that field of the phone number, it was not accepted. It said: “Your entry does not match the allowed pattern.“ Unfortunately, they do not explain what is the allowed pattern. Is there something special with phone number formatting in France which I do not know?
Thanks for the replies which all have valuable information for me.I got soon after the travel in contact with Interrail via the delay compensation form. We got imbursement for the delays, but my request for the extra costs was ignored. In a second attempt they told me to get in contact with SNCF. So I did, but my two attempts we ignored. That is some months ago, so I don’t expect a response any more. The SNCF mediation page is new for me. May be that is the way to go. Also at my case with Deutsche Bahn, I only had success when using the mediation in Germany.@rvdborgt: we had seat reservations from Valence TGV to Barcelona. When we got on the train in Valence, the SNCF personal told us that we will get help at the station of Perpignon. Arriving at Perpignan, there were really not a single SNCF person to ask because they all were on strike. Even the beverage vending machines and the toilets were out of order. Therefore, no alternative option was given to us.
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