@Nanja and team please mark this topic as solved. Customer service team did a great job.
Yes I did restore my backup but unfortunately it did not happen that way... Yet my pass was restored this morning thanks to the customer service team. Swift work done
Hey @seewulf do you know if I can get my pass refunded? The activation date is supposed to be today January 2 (I remember putting that in), but I sent the request (link you sent) earlier on January 1st… I am getting on a train in a few hours and am thinking of buying a new 10-day pass because I hope I will get the refund. If not I would have two 10-day passes at the same time. BTW thanks for the advices, I have already tried contacting through various platforms.
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
