Given that you're from the USA, I suppose you ordered a Eurail pass. However, Eurail passes haven't been available in paper form for quite some time now so I wonder what has happened. This is not correct information, you can certainly still order a paper pass.
Hello, you can ask the Eurail/Interrail Serviceoffice, they can help you. https://eurail.zendesk.com/hc/en-001/requests/new I have already used this link to begin talks with an individual at Eurail, but the amount of time between each response has been too long and it has started to frustrate me. I am looking to resolve this issue ASAP so I decided to create this post in hopes that I could speed up our communication. The main thing that needs answered is: “Is it possible to obtain a replacement pass if I am unable to send the paper pass back due to it being lost in the mail?” I bought pass protection so I feel like this should not be the case. If so, its extremely disappointing because I’ll more than likely lose out on $340 USD.
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