I now had a correspondence email from Eurail. They agreed to reimburse for the remaining travel days of my old interrail pass, provided I buy a new Eurail pass.
The app took Berlin (Germany) to Bremen (Germany) on day 1 as inbound/outbound. We were supposed to go from Bremen (Germany) on day1 to reach Zurich (Switzerland) on day2.We however changed to a faster train at Singen (Germany) on day2 to reach Zurich. This stopover at Singen which was also within Germany, was read in a inbound/outbound. I was completely unaware of this and towards the end of our journey I couldn't book a train to/through Germany, whereas my friends who had an Eurail pass could easily do so.
Thanks for the suggestionI already did that, but the automatic reply said that they would get back within 2 days.Not sure when my request would be accepted…Actually the mobile app wrongly registered a journey as inbound, and my outbound/inbound journeys were exhausted. I was really unaware of this. It wasn't even specified in the interrail/eurail difference page.Do you have any other ideas of getting around this glitch? What do you think my best action at the moment should be?
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