@Nanja yes! I send you the email adress by private message
@Nanja my husband send several requests the pass 4 days, asking for help to support.
It’s last version of the app in a Samsung with a a software version 12. I uninstalled the app and then, try to put the pass again and it shows that error. I cannot regístrate it again. I did all you said before and it’s the same result. My device id is 6C7AB562.please help me. I’m really worry that I won’t be able to take the train.
Similar to another post without proper answer. My Eurail app keeps saying that "It looks like you are offline. Go online to see your passes", when I try to view my pass (QR code). The internet on my phone is working fine (both WiFi and mobile data). I have restarted the app, restarted my phone, disabled the app and enabled it, but still getting the same error when trying to access my pass. I have reached out to customer support with no answer. Can I get my mobile pass turned into a paper pass to end this nightmare? Any other suggestions? One of my passes has exactly the same problem, it’s been 4 days since my husband [user of the pass] contacted support with no feedback. We’re traveling tomorrow in less than 18 hours and now we cannot even see his QR pass in the app. We need urgent help to solved this as soon as possible. As I mentioned, we travel tomorrow and we already paid the reservation seats!!! Help!!! @Nanja is really urgent to have an answer! The mail support haven’t reply b
@Nanja please help!!! Is urgent!!!
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