Just wanted to close this thread by thanking the Eurail support team who resolved the issue - it took a few attempts and a couple of days but everything was fixed in time for our travel days.
Yes @rvdborgt , we have hit the same bug twice! But we have been given a third inbound/outbound day too which addresses the problem you refered to above.I've worked in software engineering for over 25 years, and tbh, I'm quite surprised how such a basic defect has escaped testing! But I feel confident that due to the support we're getting (with thanks to the prompting from your good self), it will get sorted :-)
As I mentioned a couple of posts back: "Eurail team have been very very helpful in trying to resolve this issue by adding a new day onto the pass." as a workaround (so 5 day pass is now 6).
Not exactly @rvdborgt , it's more that we run out of days.Day 4 is assigned Copenhagen to Hamburg (all good)Day 5 is now useless because it insists on using the same date as day 4. Day 6 is useable for Hamburg to Brussels, but I still need one more day for inbound (Brussels to UK)
Quick update for anyone with similar issues...Eurail team have been very very helpful in trying to resolve this issue by adding a new day onto the pass. However, days 4 and 5 now seem to insist on using the same date of travel so are effectively linked. If u cancel day 5, day 4.also gets cancelled. So day 5 is unusable.We are one journey closer to getting back to the UK, but still cannot assign the inbound journey!Hopefully things will resolve themselves eventually, but this app really doesn't seem fit for purpose (certainly not on iOS).
Hi @Felipe.iturrieta Many thanks for your reply. Yes, we need this fixed by tomorrow morning (4th May) which is supposed to be our third day of travel (Copenhagen to Hamburg).
Here is a screenshot of the problematic travel day that needs deleting.
Thanks @rvdborgt very much for bumping this :-)
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