The customer service will politely ask you for mire info, more screenshots, etc. as if they are trying to help you, until they finally exhaust you and you will be happy to just let go of the problem by stopping communicating with them. No solution to the problem. We all need to team up - any lawyers there? The app is a scam.
I bought mobile passes. And yes, I received the passes’ numbers in email, put them into the app, but that was not enough - the app was asking for Paper passes numbers, I know, this situation is as dumb as it can be. I just gave up and said goodbye to the money lost, over $700 USD.
Eurail pass is a waste of time and money. I was not able to use it due to not having been provided paper/cover pass number. I lost two first class passes. Customer service basically admitted that it was their fault but did not return the money. Instead they offered me to buy more passes from them, pay the return fee, and then they may add additional days to the new passes. Thank you, but no thank you. I am back from my trip. Had to buy tickets and seat reservations from the railway station instead. Took about a month for the customer service to respond, I was back from my trip by then. Fraudulent service. Save your money. We all need to start the group law suit against eurail selling unusable passes.
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