Thank you @rvdborgt for the information! I only made 1 reservation via Eurail so far because we need to be at a destination before a certain time. I’ll definitely book the rest of our reservations at the ticket office! thanks!
Update: Trenitalia customer service stated that they cannot help me change the ticket, that I would need to contact https://trenitalia.interrail.eu/en/global-pass or the ticket offices in Italy which is ridiculous, especially if you need to arrive around a certain time and if it so happens there are no 2nd class seats available. Not to mention I am not in Italy yet… this is something that needs to be fixed! This is too much of a headache for me to have to go out of my way to fix a booking system error, when Eurail has not responded to my emails for over a week, and Trenitalia cannot help me via online. Thank you so much for the response Angelo! I will have to wait until Eurail contacts me, or once I reach Italy.
Thank you so much for the fast response! I’ll contact Trenitalia directly!
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