I contacted customer support 3 ways:by email (as a reply to my eurail global pass confirmation email). through eurail’s contact us form at https://eurail.zendesk.com/hc/en-001/requests/new through eurail’s support chat botNo reply from any of those inquiries after 2 days.Is anyone getting a reply from customer support? If so, how long is it taking?
Thank you for replying, although you did not really answer my question. Perhaps I was not clear.Specifically, I can not book a reservation on a Eurostar train between London and Paris. I am receiving an error message that seems to be a problem with the Eurail website. All the information I have read says I should be able to easily book this train on the Eurail website, yet it does not work. I tried booking this train through b-europe.com instead. That website informed me that I need a pass cover number to complete the reservation. I do not have one from Eurail, since I have a mobile pass, not a paper pass. I sent a request to Eurail 2 days ago to request my pass cover number (as the FAQ instructed me to). I still have not received a response.I am guessing that the Eurail website is only semi-functional. The support staff seems to be overwhelmed and is simply not able to help customers in a timely manner.Does anyone have a recommendation on how to book a London to Paris Eurostar train r
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