Update- they have been back in contact with me but don’t seem familiarised with the situation. They said they would get back to me as soon as they can on what to do next. That’s strange. If you send customer support the link to the issue that was solved, see below, then they should know what to do. I have linked them that and will see if its any help to them, thank you!
Update- they have been back in contact with me but don’t seem familiarised with the situation. They said they would get back to me as soon as they can on what to do next.
https://community.eurail.com/eurail-interrail-passes-41/urgent-help-please-having-to-book-flights-and-coaches-due-to-no-response-from-interrail-2960 There is the question and the answer is that you need to get customer support to remove the apostrophe from you name. Use this form to contact customer support: https://eurail.zendesk.com/hc/en-001/requests/new I have requested for them to remove the apostrophe, thank you!!
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