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Apostrophe in my name is not allowing me to book train tickets!

  • May 13, 2022
  • 7 replies
  • 546 views
tom5oneill

Hello!

I recently booked the 1 month continuous travel plan and am looking to start travelling on the 20th June, however I cannot book train tickets through my interrail account as I have an apostrophe in my name which was accepted onto the pass but the website won’t accept ‘special characters’!

Any help would be hugely appreciated as the phones are always too busy to be answered and emailing has not been successful as of yet.

Thank you in advance!

Best answer by rvdborgt

In addition, I think this bug needs to be solved. There are quite some names in multiple countries that contain apostrophes.

I see some possibilities, e.g.:

  1. An apostrophe is accepted on the website when entering the traveller name and then it also has to work in the app.
    In this case, you could consider, both on the website and in the app, to convert anything that looks like an apostrophe (such as the various types of single curly quotes) to a single type of apostrophe (maybe the straight apostrophe: ').
  2. Apostrophes are not accepted on the website when entering the traveller name and not in the app either. It should be explained then what to do if there's an apostrophe in your name.

@Nanja @Felipe.iturrieta @Leo is a solution on the roadmap?

7 replies

A
Railly clever
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  • AnnaB
  • Railly clever
  • May 13, 2022

Have you tried just to write the name without the apostrophe?

I remember that there was an identical question some weeks ago, but I don't remember the solution. I'll try to find it.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
A
Railly clever
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  • AnnaB
  • Railly clever
  • May 13, 2022

https://community.eurail.com/eurail-interrail-passes-41/urgent-help-please-having-to-book-flights-and-coaches-due-to-no-response-from-interrail-2960

 

There is the question and the answer is that you need to get customer support to remove the apostrophe from you name.

Use this form to contact customer support:

https://eurail.zendesk.com/hc/en-001/requests/new

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
tom5oneill
R
Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • May 13, 2022

In addition, I think this bug needs to be solved. There are quite some names in multiple countries that contain apostrophes.

I see some possibilities, e.g.:

  1. An apostrophe is accepted on the website when entering the traveller name and then it also has to work in the app.
    In this case, you could consider, both on the website and in the app, to convert anything that looks like an apostrophe (such as the various types of single curly quotes) to a single type of apostrophe (maybe the straight apostrophe: ').
  2. Apostrophes are not accepted on the website when entering the traveller name and not in the app either. It should be explained then what to do if there's an apostrophe in your name.

@Nanja @Felipe.iturrieta @Leo is a solution on the roadmap?

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
tom5oneill
tom5oneill
  • tom5oneill
  • Author
  • Right on track
  • May 14, 2022

https://community.eurail.com/eurail-interrail-passes-41/urgent-help-please-having-to-book-flights-and-coaches-due-to-no-response-from-interrail-2960

 

There is the question and the answer is that you need to get customer support to remove the apostrophe from you name.

Use this form to contact customer support:

https://eurail.zendesk.com/hc/en-001/requests/new

 

I have requested for them to remove the apostrophe, thank you!!

tom5oneill
  • tom5oneill
  • Author
  • Right on track
  • May 15, 2022

Update- they have been back in contact with me but don’t seem familiarised with the situation. They said they would get back to me as soon as they can on what to do next.

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • May 15, 2022

Update- they have been back in contact with me but don’t seem familiarised with the situation. They said they would get back to me as soon as they can on what to do next.

That’s strange. If you send customer support the link to the issue that was solved, see below, then they should know what to do.

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
tom5oneill
tom5oneill
  • tom5oneill
  • Author
  • Right on track
  • May 15, 2022

Update- they have been back in contact with me but don’t seem familiarised with the situation. They said they would get back to me as soon as they can on what to do next.

That’s strange. If you send customer support the link to the issue that was solved, see below, then they should know what to do.

 

I have linked them that and will see if its any help to them, thank you!

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