There is nothing like this in th Eurail conditions. It must be something that RENFE have made up themselves. There have been more reports that RENFE staff now want to see this. You can however make a pre-reservation by phone (scroll down to Spain): https://www.interrail.eu/en/plan-your-trip/reservations/how-do-i-book-my-reservations You have to collect the reservation within 72 hours after pre-ordering it but that's still a lot better than waiting until you arrive in Barcelona. Thanks for reply. I believe the same, they just making difficult everything for customers. Do you know where I can find the Term and Conditions Policy so my relative can handled it printed and try to purchase it again? thanks heaps
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