Dear AnnaB, oh perfekt - for whatever reason, I was initially only ever redirected to Customer Service, but with this input mask it should now at least be officially submitted. Thanks a lot!
Hi Guys, same here: Frist, I bought a 7 days ticket, afterwards I realised a 10 days ticket would bei better. I got the information from the website that exchanging ist possible - after buying the second. I bought this on 19th of April . Until today, I wrought 4 mails and neither did get any useful answer nor an exchange. I submitted a question via the customer Service - 21 days ago I got this message: "Unfortunately we are handling a very great number of requests, and this has slowed us down considerably. If the issue at hand remains, and you have not received a response from us in the meantime through a different thread, please feel free to reach out to us once more through this email with a summary of the problem, and we will do our best to assist you.u Or sincere apologies for this inconvenience once more, we do understand that not receiving a response must have been quite frustrating." Afterwards my request was changed from "Open" to "Solved". Do you have any idea to reach
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