As has been explained here afew 100 times: On these superfast FR TGV there are quota (then you pay 10€) for passholders-if these are taken, the price goes up to 20€, BUT the app cannot handle this and shows this message. Use other ways, as also told that many times:Call SNCF or B-rail. For b-rail you need a passcover nr, which service can supply, but not very quickly. you only show 1 case- so we cannot knwo if you got this message also for other countries/trips Thank you for your help. I will try calling SNCF
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