On which page is this mentioned? Could you post the URL? Not sure if I will be able to find the same page again, but I believe it was this in combination with a lot of older community posts
Unfortunately we can't update your country of residence after you've purchased the Pass. This can only be done by ordering a new Pass with the correct country of residence and requesting a refund for your old Pass (a Pass exchange). Thank you for the answer. After reaching customer service, we also figured that out. Providing this information somewhere would save a lot of time for both customer service and customers! As currently, the Q&A state to contact customer service to change the country of residence.
Yes I have checked my spam folder. I have also read all the information regarding it, but cannot find any explanation or reason. Will indeed submit a new request.
Even worse: When following the instructions to see the status of my request, I now see that my request is marked as “solved”. However, my country of residence is still incorrect (when checking in my interrail account in the order overview) and I have never received a message from customer service (I also checked my spam folder). Any idea what I can do about that?
My travel starts next week! When filling in the request I indicated that I will be traveling within 2 weeks.
But actually, the issue remains: Now I have bought my reservations, but I am not sure if I will be able to use them if customer service does not reply in time. Does someone know how long customer service takes to reply to a request these days?
thanks @mcadv ! Yeah I think in Germany a reservation is worth it, as its also not very expensive!
thank you @rvdborgt ! i just tried it out and indeed that works! I thought that I have to make the reservation over the interrail website but this is indeed much more convenient! But for some trains (for example for ICEs in Germany), you don't have to make a reservation. If I dont make a reservation for those, is there a risk that they are booked out (as in, impossible to board even without reservation) if I only add them on the day before taking them to my journey?
Thanks for the fast reply both of you! However, to be able to make reservations in the railplanner app, I have to click on “activate pass”, and then chose a date for when the first date of validity should be (which can be a date in the future).With “you don't have to activate your pass” do you mean that it does not need to be valid yet? Because I am worried that for changing my country of residence I will have to deactivate my pass again and that then all the reservations will be lost. @AnnaB thanks for the hint to check the status of the request, it actually works! I can only see that the request is still open, but that already gives a better feeling since I know it arrived :)
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