@Nirlux I would suggest that you make a new booking through another website and then make sure that you get a refund from Interrail. Only to be sure that you get the reservation you want. @Angelo Where is the best way to make a new booking? The thing is, when I see how long this process is, I’m scared of having to rely on interrail’s customer support for a refund. I’m not risking using the interrail booking system again for tickets, so I would need to pay for full price tickets form trenitalia for 110€. If it’s taking two weeks to solve my easy problem, I would probably need to wait years for a refund! And wouldn’t it be much more difficult to justify my refund if I’ve bought full price tickets?
@Angelo @seewulf @rvdborgt Here’s an update 2 weeks after sending the first request via customer service to interrail. I still haven’t gotten any response! My request is classified as « urgent », and it seems it has been seen by some kind of staff as it status was changed to « waiting for your response » at one point (without them asking a question to me). I linked more proof and information to the request so it would be easier to treat but the whole thing hasn’t given any sign of life for 10 days (« last activity » dates from then). It is getting quite ridiculous that they are taking this long to solve a problem where they are the only ones at fault, and that involves a 80€ scam (again, that’s really a lot of money...). Of course I won’t die if I sleep in a seat but a sleepless night would make my trip more difficult, and I would lose the money I paid. Do you have any idea of how this issue could be made known more clearly to interrail staff? I’m taking that train in a week now, if
Submit a request – Eurail Knowledge Base (zendesk.com) on the top right Ok, thank you very much for your help!
If I have already sent a message via the chatbot, should I send a new one via the written form? I don’t want to flood customer service with unnecessary requests... It should be the same, but you can check it on the website. You sign in and you see all your requests Where on the website can you see this? I can’t find the right page...
There are some problems with reservations for Italy. I will flag to Eurail staff one more time @Marion @Nanja Maybe @seewulf or @rvdborgt knows who we can tag? Trenitalia will say that it is not their foult because you buy it via Interrail.eu. So best way that you get in touch with the Interrail customer service. If I have already sent a message via the chatbot, should I send a new one via the written form? I don’t want to flood customer service with unnecessary requests...
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