I recently bought a couchette reservation on the interrail website booking system for Intercity Notte 798 from Napoli Cle to Milano P Garibaldi on the 6th of july. As the confirmation e-mail I got from interrail confirms, I paid 86€ in total for two persons (41€x2 + 4€ booking fee). However the pdf tickets I got attached to the e-mail say that I only paid 3€ per person and they are for two seats, not two couchettes.
Vagonweb.cz shows that coach 3 (where I have been allocated) is normally a seat only coach. And trenitalia support confirmed to me that I have indeed been given a seat, but refused to help more.
So now 80€ have been stolen from me, I have no way of getting this money back and I don’t even have the couchettes I paid for! I contacted interrail support with that stupid confusing chatbot, but three days later I haven’t got any response… I am leaving soon, and I would like this issue to be resolved, 80€ is a lot of money! I appreciate that it isn’t easy to have a perfect website, a few bugs are inevitable but this is to do with a big sum of money.
Does anyone here have a way to get in touch quickly with interrail/trenitalia (whoever is at fault here)? If it can help, my interrail order ID for the booking is R2022246356. Many thanks to anyone that’s willing to help, and sorry for this slightly angry message!
Best answer by AngeloView original