They were very quick. I have the pass on my new phone 🙂
The pass is connected to the phone and only Customer Support can disconnect the pass from your old phone. Only then can you connect your pass to the new phone. You should immediately contact Customer Support through this form. Customer Support is overloaded with requests so you need to clearly write that you will be travelling today and that you can't start your travel without help, so that Customer Support can prioritise your request correctly. Please also write your pass number in the request. The pass number is in your confirmation email and in your Interrail/Eurail account. https://eurail.zendesk.com/hc/en-001/requests/new I have done so. However this is an urgent issue as I am stuck in Barcelona sants right now. I can't wait 48 hours for a reply.
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