@Claudi.Moll @annie.papadopoulou Can you please help out with this on Monday morning when you are back at work. Thank you 🙏🏻 They now reply changing is not possible.. but I see on this forum other people that can get the country changed..I’m desperate.. so not fair I think!
@Claudi.Moll @annie.papadopoulou Can you please help out with this on Monday morning when you are back at work. Thank you 🙏🏻
@AnnaB i still have no reply from customer service.. do you know how to get help for my request?
Can anyone help me? Only Customer Support can help you with this. I suggest you contact Customer Support again through this form and explain the situation once more. https://eurail.zendesk.com/hc/en-001/requests/new I have done this today again
Can anyone help me?
Just to make it clear. The country of residence is the country where you live, no matter where you are a citizen. If you are a resident of a country where you not are a citizen, you must be able to show a proof that you are a resident of that country. It says country of residence is Macedonia.. I live in the Netherlands and am a citizen of the Netherlands… so I need to have it changed. It was a mistake made by the person who bought the mobile pass for me.
Ok. Thanks for the answers. I recently got information that it should be possible to change country of residence so I'll check further. Is your pass active? If so, you must deactivate it. Otherwise Customer Support can't make any changes. It is not active. It was bought in a promotional time so not refundable or exchangeable I think
Do you have a paper pass or a mobile pass? Mobile
I have a mobile pass, they said it just wasn’t possible.. no particular reason
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