Our Eurail passes were bought by our travel agent. Once we got our pass number we followed the instructions to download the app, add all our passes, create a trip etc. This all seemed to work and the app does seem to show our “tickets”. What we now need to do is reserve our seats. All online advice/direction points you to several options including in person at train stations, by phone direct to train company etc. We would like to book our online (Eurail website) which we understand is completely separate from the app - we login to Eurail, go to book reservations, added a trip name, and got stuck at adding travellers to the trip - it will not allow us to - it says “Details don’t match” when we add Last Name and our Pass #….we KNOW they are correct, because the App let us set up our tickets with no issue.I have seen several posts on this issue but the only real resolution I saw was that Eurail had to do something to fix this on the backend!! Can someone help?PS - I have gone directly
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