I booked a three-month global pass I planned to use between early July and late September. As I had severe delays on multiple of my journeys in July, I decided to claim a refund. To my delight, it didn’t take long until I received a small sum. The negative consequence I wasn’t expecting is that my pass got deactivated even though it is valid for another month.I now know that the ticket has to be deactivated to claim a refund but instead of simply deactivating the pass for me without warning, they could have told me that a refund was not possible as long as the pass is in use.Is there a way of having my pass reactivated? I am happy to return the refund. I already contacted the customer service but still haven’t heard back. I’m planning to travel in a week and really need to make those reservations. Many thanks!
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