Hello, A couple of times now I have booked tickets for trains or journeys that simply did not exist. The first time was going from Brussels to Luxembourg City. I used a Travel Day to book a ticket for a direct, fast train the night before. Traveling by rail was meant to be less complicated and faster than bus. When I arrived at the train station in the morning, I discovered that the train did not exist and instead was sent via 4 trains and a bus on a journey that was almost 3 times as long as what I booked. Had I known, I would have saved my Travel Day for a different date and booked a direct bus instead. Today, the same thing has occurred traveling between Munich and Zurich. This morning I went to the train station and used up my last Travel Day to book a direct, fast train. This was confirmed by station workers. After departing on the train, however, I was informed that the train is no longer direct, that my journey requires 2 connections, and thus is now longer than advertised. This
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