Hi there, our paper Global Pass has not arrived, it got to the Dutch border on the 22nd November but then the trail went cold. I dont know what the UK tracking number is, it was due to arrive in early December, and we travel tomorrow evening.Is there any way to contact an actual person in Eurail to try to find out where it has got to? We have pre-bought lots of (often rare) tickets to get up to Northern Sweden, using the pass number we were given in the confirmation/order emails.Can anyone tell us whether if we buy a mobile pass, and then cancel the paper one, we can use the existing paper tickets (bought direct via Eurostar and swedish railways as the Eurail website seemed to fall over lots of time), with the pass ‘number’ listed on the mobile pass? Does the Mobile pass even have a pass number? The paper tickets have ‘only valid with a railcard’ printed on them, but it doesn’t quote a particular pass number. I dont think we’re going to be able to re-buy all the tickets via the app, we
Don't be shy and let us know about your challenge.
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.