Hello everybody I had a question a few weeks ago about a refund for the Eurostar due to an technical error. I booked 6 seat reservations instead of 2 for the Eurostar, since the system didn’t let my payment through. I checked what to do on the interrail platform and then it went through 3 times. i had to go back to London anyways, so I took some time if my day and went to the Eurostar information and ask for a refund. That lady wanted to give it to me immediately, but couldn’t since it was booked though interrail. A few days later I got an email from interrail saying they can’t refund anything from Eurostar. but I knew from that lady, that there was hope for a refund. Since money is really tied right now I kept begging that interrail person to somehow give me a refund. He then told me his Seniors had to decide about it. I asked about an update on Friday and they just told me they will decide at the beginning of next week. I messaged them again today, but no answer. Those tickets will
I need help!!I am a student and a bit broke right now. My Mother and Grandma wanted to visit me in England and I booked the tickets for them. A lot went wrong already and I am just done for the day. the actual problem was when I booked the seat reservation for the Eurostar. The payment just didn’t go through. So I waited and waited and then followed the instructions on the help page and restarted the whole process. Same problem. Then I decided to use my credit card instead of my bank account even though I need to save that money. and now it went through 3 times 😭😭 I can’t cancel it and I’m not getting a refund on the page. I don’t find a way to contact somebody helpful and I just don’t have the money to pay for 6 Eurostar reservations. please help me. How can I get the money back, since it was a technical issue and I just followed the interrail instructions best Jule
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