Hello we are currently stranded on train station, please help. Pass can’t be added. Error says: Your details don't matchYou can find the right last name and Pass number in your confirmation email. Make sure you have a mobile Pass and not a paper Pass. Already contacted eurail but they say reply is within 2 days we are already traveling T_TSo Pass cannot even be added, therefore not validated too. We are planning to do a lot of travelling, so this pass is absolutely needed and therefore we cannot move now. We bought 6 MOBILE passes, only 1 had this issue. We can assure that the details on last name and pass number is perfectly matched because we already use copy and paste over and over, and even used four mobile devices (iOS & Android) to try input the pass, the application is up to date. Please guide us on how to resolve this problem because when we go to the train’s local customer services here are extremely nonchalant, rude, and did not help at all. The issue is most likely from
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