Hello, I lost my old phone with my 10-day Mobile Pass registered on it. I was supposed to start using it on January 2nd, but when trying on my new phone could not register it. I have not yet used it and want to start traveling tomorrow. So I need a refund on my old Mobile Pass. I will buy a new Eurail Pass to start traveling tomorrow so my old pass will not be of use to me. Given I NEVER used it and started to request my special case since the day before the original “start date”, I am in position to request a full refund (also have the 100% refund insurance). Thank you in advance.
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