I have not received my paper pass even though I ordered it on November 26th of 2021. The tracking updates have also stopped updating, with the last update being on January 1st 2022. It seems as if my pass may have been lost in the mail. I would like to obtain a mobile pass as a replacement for my paper pass. After reading through the return and replacement policies it seems that an exchange is only possible if I send the paper pass back. Is it possible to obtain a replacement pass if I am unable to send the paper pass back due to it being lost in the mail?
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