I booked my reservation from Brussels to Barcelona and made the payment, but I got an email from you saying that, although you received the payment, due to technical glitch the reservation couldn't get through. I replied to the email choosing the option that you will rebook it for me. However, until now I cannot see the reservation neither on our app nor your website. Please help me! I cannot reach a human at EU Interrail. I have written them several times but they haven't responded yet...
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