I recently bought a couchette reservation on the interrail website booking system for Intercity Notte 798 from Napoli Cle to Milano P Garibaldi on the 6th of july. As the confirmation e-mail I got from interrail confirms, I paid 86€ in total for two persons (41€x2 + 4€ booking fee). However the pdf tickets I got attached to the e-mail say that I only paid 3€ per person and they are for two seats, not two couchettes. Vagonweb.cz shows that coach 3 (where I have been allocated) is normally a seat only coach. And trenitalia support confirmed to me that I have indeed been given a seat, but refused to help more. So now 80€ have been stolen from me, I have no way of getting this money back and I don’t even have the couchettes I paid for! I contacted interrail support with that stupid confusing chatbot, but three days later I haven’t got any response… I am leaving soon, and I would like this issue to be resolved, 80€ is a lot of money! I appreciate that it isn’t easy to have a perfect websit
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