I have seen comments on this problem.Due to the train strikes in the UK I changed my start date from 23rd June to 20th. I didn’t activate a day travel fro the 20th until the 20th but it was already showing 1 day used. When I did finally activate my first day of travel it showed 2 days used.I have sent all the photos and explanation of this to customer service.My first question is how quickly will they respond to reinstate my lost day?My second question is:- Would reverting to the paper copy of the global pass which i did the first time I used a global pass stop this from happening as it seems the app causes a problem everytime I have used it (last time I received a refund for a lack of being able to activate one journey and had to pay the train inspector). In other words the paper copy is problem free surely?Thanks for getting this far. I love train travel and the idea of the global pass.PaulS
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