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can't see reservations

  • August 23, 2022
  • 4 replies
  • 88 views
M

Hi, I can’t see the train reservations in my account in reservation overiew. Is it normal?

Best answer by Nanja

This was indeed an issue on Eurails' side but happy to share that it has been resolved, so you should be able to access the reservation overview again seeing all of your reservations. 
Cheers! 

    4 replies

    gregorama
    • gregorama
    • Right on track
    • August 23, 2022

    Wondering the same thing???  I have all my emails and have been billed but need to change the date on a couple.  I assume I have to cancel, refund, and repurchase, but can’t see any of them here.

    A
    Railly clever
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    • AnnaB
    • Railly clever
    • August 23, 2022

    @mazurr6 @gregorama 

    Have you seen them in the account before? 

    You are not the first today with this problem.

     

    Please raise a request with Customer Support through the form below. 

    https://eurail.zendesk.com/hc/en-001/requests/new

     

    Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
      gregorama
      • gregorama
      • Right on track
      • August 23, 2022

      @AnnaB Yes, I opened a ticket based on your advice in another thread.  Waiting for a reply.

       

      Thanks!

      N
      Railmaster
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      • Nanja
      • Retired Community Manager
      • Answer
      • August 24, 2022

      This was indeed an issue on Eurails' side but happy to share that it has been resolved, so you should be able to access the reservation overview again seeing all of your reservations. 
      Cheers! 

      Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
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