I made a train reservation for my wife & I from Lourdes to Barcelona. Two reservations (each) were required for this journey: Toulouse to Narbonne and Narbonne to Barcelona. I bought these reservations thru Eurail. When I bought them, I was informed that that the reservation from Narbonne to Barcelona would be MAILED (the other reservation was emailed). Kind of backwards, I thought, but OK its 6 weeks 'till I fly to Europe (on July 6th), it shouldn't be a problem. One week later, I get an email saying my ticket has shipped and should arrive ON OR BEFORE JULY 16th, 2022. So it takes 5 weeks for the mail to get from Europe to the U.S.? Hard to believe. On top of that, I had already paid for the reservation 1 week earlier without knowing this. So now I've left for Europe without these paper reservations. Does Eurail or SNCF use computers to keep record of reservations they've sold? If so, how can I get a copy while in Europe before our train departure? If the answer is No, what steps do I need to take to 1.) cancel our reservations?; 2.) Get a refund? I can't find any options for this on the Eurail App.. Thanks, Mark & Dana
Best answer by AnnaB
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