Did not receive seat reservation tickets (leaving day after tomorrow)

  • 19 May 2022
  • 1 reply

Good evening,

I have ordered my first reservation for TGV and Thalys this saturday through the interrail website.

The payment succeeded, but right thereafter I got an 403 error. After refreshing a couple of Times I got a order confirmation that stated that i would receive the tickets within 30 minutes. It is 1 hour later and i still havent received An email. Also the tickets are not visible in my account.

I have sent a support ticket but they try to reply within 2 days, but i already leave saturday 07:00 in the morning. I am shocked that there is no telephone number available either. As i have only used a german one country pass before, i never had any (reservation) issues before.

Do you have any tips for me how to reach out for help? Thank you in advance,




Best answer by KevinOx 19 May 2022, 22:56

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1 reply

Thank you, the support replied at 21:48 already. After my reply I received my ticket 10 minutes ago, I am glad with the quick response!