Hello,
I have a 7 day one country pass for France 2nd class and I started my travel today but the ICE in Germany was delayed and I missed my tgv.
All of the next tgvs were fully booked for pass holders. Since I need to be in Paris the next day I had to book a first class ticket, which was sadly very expensive.
I was wondering if there's any chance to get some money back?
Thank you!
Best answer by thibcabe
In an ideal situation you should speak to staff onboard the delayed train to get a proof of delay or at the latest at the arrival station. They should give you there a new reservation free of charge on the next available train, whether in 1st or 2nd class.
I guess since you bought a new ticket it's too late. You could contact DB or Interrail customer service but I'm not sure if they're required to do anything : https://eurail.zendesk.com/hc/en-001/requests/new
In an ideal situation you should speak to staff onboard the delayed train to get a proof of delay or at the latest at the arrival station. They should give you there a new reservation free of charge on the next available train, whether in 1st or 2nd class.
I guess since you bought a new ticket it's too late. You could contact DB or Interrail customer service but I'm not sure if they're required to do anything : https://eurail.zendesk.com/hc/en-001/requests/new
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