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How can I get a pass cover number for my mobile pass?

  • May 12, 2022
  • 6 replies
  • 223 views
S
  • Sol
  • Right on track

Hi, 

I need to book a seat reservation through travel.b-europe but they require a pass cover number.

Is there a way I can get a pass cover number for my mobile pass?

Thanks!

Best answer by AnnaB

You need to request the Pass Cover Number from Customer Support.

https://eurail.zendesk.com/hc/en-001/requests/new

6 replies

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • Answer
  • May 12, 2022

You need to request the Pass Cover Number from Customer Support.

https://eurail.zendesk.com/hc/en-001/requests/new

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
S
  • Sol
  • Author
  • Right on track
  • May 13, 2022

I’ve contacted customer support but had no response yet. I’ve tried getting in touch with customer support about another issue well over a week ago and still had no response for that either, so I’m not holding out much hope for hearing back anytime soon. 

I urgently need this number to make the reservation.

Is there any other way of getting a pass cover number?

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • May 13, 2022

What reservation do you want to make? Maybe someone in the community knows another way to make the booking without the pass cover number. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
N
seewulf
seewulf
Railmaster
Forum|alt.badge.img+16
  • seewulf
  • Railmaster
  • May 13, 2022

I’ve contacted customer support but had no response yet. I’ve tried getting in touch with customer support about another issue well over a week ago and still had no response for that either, so I’m not holding out much hope for hearing back anytime soon. 

I urgently need this number to make the reservation.

Is there any other way of getting a pass cover number?

You could ask @Magdalena  but i guess the you wont get an answer before monday

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
S
  • Sol
  • Author
  • Right on track
  • May 13, 2022

Okay 

What reservation do you want to make? Maybe someone in the community knows another way to make the booking without the pass cover number. 

It’s from Paris to Hendaye. There’s some trains available through the interrail site but not the one I’m looking for

Thanks for your help 

S
  • Sol
  • Author
  • Right on track
  • May 13, 2022

I’ve contacted customer support but had no response yet. I’ve tried getting in touch with customer support about another issue well over a week ago and still had no response for that either, so I’m not holding out much hope for hearing back anytime soon. 

I urgently need this number to make the reservation.

Is there any other way of getting a pass cover number?

You could ask @Magdalena  but i guess the you wont get an answer before monday

Okay I’ll try that

Thanks for your help 

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