hi,
yesterday my train was canceled from brussels to frankfurt, i m not able to find a way to have a refund for seat reservation as I ve made it from the eurail website , do you know how to do it ?
and can I ask for a compensation as I was obliged to take 5 trains from brussels to frankfurt ?
This is a question for Customer Support. Please use the form below to contact them.
https://eurail.zendesk.com/hc/en-001/requests/new
Anyone can claim compensation due to delay of over >1 hr-and even more if it as >2 hr. BUT it all depends on type of pass what you get-if it is a long time continu pass probably nothing unless you gain more delays as this. Google ´delay on interrail´ and the page will show-also DO check the list on how much % it is.
The RES only cost 4,50-the best way to get any (if they like you) COmp is to go IN a DB Reisecenter, show+explain (there will always be someone who can understand basic /en/)- and maybe they will give you a voucher-often for 5€. can spend in Rest.car or for a new RES to be made on a DB train.
I am to hear of your train cancellation! Our customer service team will be happy to request a refund on your behalf from the relevant booking company. You can submit a request using the link shared by AnnaB above. Please ensure to include your reservation number, any proof of cancellation would also be immensely helpful.
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