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Hello everyone!

I am writing to kindly ask you a question (anyone aswering will be much appreciated). I re-booked the seats as my prior order went wrong (apparently when I first tried there was a technical issue with Italian trains), this time I received the tickets in my email but I can't see the order in the Reservations Overview page in my Interrail account, is that normal?.

Moreover, does anyone know when I’ll approximately receive the refund for the first order? I did write an e-mail to the custumer service, they read it  but never responded.

Thanks in advance for you help and you kindness. Hope you have a nice day

 

 

 

@AnnaB Thank you for your this link Anna! I will contact them about this. ;)


@Sietske Jongejan 

This is a question for Customer Support. Please use the form below to contact them.

https://eurail.zendesk.com/hc/en-001/requests/new


Hey, :)

I am hoping that you can help me with my question.

While booking, we received an email saying that our reservation was cancelled due to a technical problem, which also prevented the refund of our order with number R20221042156. This had been sent 3 October and we were promised that the money would be refunded to the same account I used to pay for our reservation. And that this would be processed within 2 days. But this is not yet the case. I haven't received anything yet. Has something gone wrong? And could this amount still be refunded? This reservation is also not standing in our reservation overview.
Thank you in advance.


Hi Annie! 

Luckly everything went smoothly: I received the reservation ticket and the refund, and I had a good time on my trip😉🤗.

Thanks for you kindness, hope you have a good day 😀


Hey Anna, thanks for your question! I am sorry for the late reply. I indeed remember the issue with the reservation of the Italian trains. 
Did you receive your reservation tickets and your refund? In case you need further assistance, please send me a DM.

Kind regards,

Annie


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