I would like to exchange my pass for another

  • 12 July 2021
  • 2 replies

Hello all,

I am wondering if it is possible to exchange a pass for another (and pay the difference of course). 
or I would have to cancel my pass and order a new one ?

thanks on advance for your help :)

2 replies

Userlevel 7
Badge +15

According answers in older posts you have to cancel your old pass and buy a new one.

What is your route? Maybe we find trips that you can do by standard tickets pretty cheap and doesn´t need a new pass :)

Userlevel 7
Badge +8

Hi @Jérémy Martin-Cocher, what Pass would you like to exchange? What Pass would you like to have in return? Do you have a promotional Pass or a standard one and did you purchase '’plus'’ in the check out? If you can provide me with this information, I can help you further.