Man, do I regret purchasing this mobile interrail pass. I need to get from Amsterdam to Dax (region) around 14/15th of July. Quite flexible with times. However this has been a complete nightmare.
First off, the availability of the Thalys from AMS - PARIS is almost none - on any time or any day. Interrail is selling way too many tickets and not accounting for the very FEW reservations they can take at Thalys. Next best on alternative routes I am forced to shop three separate tickets, with three separate companies.
Turns out, I can only buy a ticket through b-europe if I have a cover pass number. Only available to paper passes and not my digital pass. Since Interrail doesn't have customer support, I now face weeks of backlogged customer support, and probably won’t get a reply to my email until it’s way past July.
I did not even touch base about the horrible interface and weird features of the app that supposedly allows me to “plan” everything I need. I am not even able to make reservations in there with their biggest partners.
The website claims that I can also make reservations in any major city. I visited two (Amsterdam and Brussels) and in both stations I was told the international office can not help with interrail tickets. Thanks for that non-sense.
What an absolute scam. Apparently I am also not legible for refund. Even though the pass was unused but probably activated by accident using their really poorly designed and poorly functioning app.
Best answer by rvdborgt
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