I'm currently traveling by train from Bucharest to Budapest and it will have about 2 hours delay. Is there any way to get a refund from the transport company (Mav/Mav start)?
Do I need to get a proof of delay by the staff?
Thank you for your answers in advance!
:)
Best answer by rvdborgt
View originalIf you’re using an Interrail pass, you can file you compensation claim here.
Confirmation is not needed, although it doesn’t hurt either.
With IR (and Eur) you can only get a tiny sum back as compensation IF you had at least 3 delays of > 1hr.
if you bought a single ticket from MAV then -no need to even ask here- contact them. And be prepared for refusal, there are alwys some reasons beyond their control.
With IR (and Eur) you can only get a tiny sum back as compensation IF you had at least 3 delays of > 1hr.
This is not the case anymore, see the conditions of use on page 25. 1 delay is enough.
if you bought a single ticket from MAV then -no need to even ask here- contact them. And be prepared for refusal, there are alwys some reasons beyond their control.
Force majeure is not a permissible ground to refuse compensation for delay. See EU Regulation 1371/2007 and the 2013 judgement of the European Court of Justice.
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