Hi, I have been in contact with the support but to no success. Me and my friends have individual mobilepasses since we will be doing most of the tip together. When I want to add them to the trip and make reservations I need the pass cover number and the issuer. We bought our mobilepasses though this website and the support and other threads have said the same, that you don’t need those just the email. But, the website will not let me make reservations or add the travellers without issuer and pass cover number.
We have all contacted the support a few days ago to get our pass cover numbers.
How do I do this step by step if I do not need my pass cover number or issuer, like I am supposedly able to?
Just FYI, I did click “I purchased my pass on interrail.eu” and followed the septs sent to me by the support.
Hope to get some answers soon.